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Swiss-Type and Mill-Turn post-processor availability and support (resellers only)
Dear SolidCAM Team and Partners,
We would like to inform you of the best practice to deliver Advanced Swiss-Type and Mill-Turn post-processors to your customers:
1. Check for online Post-Processor availability first
a) SalesForce database of Certified post-processors (please read the related topic about it)
b) In the case of Swiss-Type machines please check the List of available Swiss-Type Post-Processor
2. Check for offline Post-Processors
Not all post-processors are available online, therefore it is a good practice to reach SolidCAM International Support, by one of the three available options and check the offline database:
You may write us an e-mail to any International Support Team member. It is recommended to put all members in the CC and we will organize the first available person to check offline Post-Processors.
3. There is no exact Post-Processor available, what to do?
In the case when Post-Processor doesn’t exist for the exact machine in the database, two scenarios are possible:
Developing and implementation of a new Swiss-Type/Mill-Turn Post-Processor done by SolidCAM Support team
Post-Processor development requirements:
a) Let us know about the exact Machine Brand/Model/Controller model
b) Programming manual
c) GCode examples that run on the machine (with a possible drawing of a part)
d) 3D model data of the machine (if Machine Simulation module is equipped)
e) Pictures of the machine (controller, tool holders, machining data,... - ask for details)
Example images are shown in the following:
Machine Brand_2.jpgIMG_8694.JPG
IMG_8699.jpgIMG_8709.jpg
01_Machine_data2.jpg
Based on mentioned input data, the Post-Processor will be prepared by Post-Processor Development Team up to a level ready for on-site post-processor verification.
On-site post-processor verification and finalization is a must!
We would like to inform you of the best practice to deliver Advanced Swiss-Type and Mill-Turn post-processors to your customers:
1. Check for online Post-Processor availability first
a) SalesForce database of Certified post-processors (please read the related topic about it)
b) In the case of Swiss-Type machines please check the List of available Swiss-Type Post-Processor
2. Check for offline Post-Processors
Not all post-processors are available online, therefore it is a good practice to reach SolidCAM International Support, by one of the three available options and check the offline database:
2.1 eSupport ticket system
Website: https://integratedcam.com/
In order to get an account and be able to submit a ticket, you have to requests us by sending us an e-mail to:
In order to get an account and be able to submit a ticket, you have to requests us by sending us an e-mail to:
- [*=2][email protected] (Manager of eSupport) [*=2][email protected]
Ticket system rules:
- You may ask for any subject related to SolidCAM (license, bugs, features request, post-processor availability, post-processor editing, machine simulation, training, manuals,…)
- You may expect an answer within 48h or sooner (most of the tickets are answered within 24h)
- In order to get a post-processor, the company name must be provided (either it is customer, potential, or for demonstration purposes)
- Support and post-processor services can be provided to customers that are under the subscription only!
- You may ask for any subject related to SolidCAM (license, bugs, features request, post-processor availability, post-processor editing, machine simulation, training, manuals,…)
- You may expect an answer within 48h or sooner (most of the tickets are answered within 24h)
- In order to get a post-processor, the company name must be provided (either it is customer, potential, or for demonstration purposes)
- Support and post-processor services can be provided to customers that are under the subscription only!
2.2 E-Mail
You may write us an e-mail to any International Support Team member. It is recommended to put all members in the CC and we will organize the first available person to check offline Post-Processors.
2.3 Skype
Skype us for direct or scheduled support in the case when you want to check for offline Post-Processor availability a
It is the most often service that we use in order to provide direct technical support when the tech person is located at the customer/machine site and requires immediate LIVE support. It is recommended to e-Mail or chats with us about getting such a LIVE support 48h before going to the customer.
Note: Always use an eSupport ticket system, in case of urgency cases you may write us an e-mail/skype where requests will be considered with higher priority!
It is the most often service that we use in order to provide direct technical support when the tech person is located at the customer/machine site and requires immediate LIVE support. It is recommended to e-Mail or chats with us about getting such a LIVE support 48h before going to the customer.
Note: Always use an eSupport ticket system, in case of urgency cases you may write us an e-mail/skype where requests will be considered with higher priority!
3. There is no exact Post-Processor available, what to do?
In the case when Post-Processor doesn’t exist for the exact machine in the database, two scenarios are possible:
3.1 Delivering similar, closest match post-processor. The rest of the post-processor adjustments is done by a local-reseller tech person (with a help of support if necessary)
3.2 Developing post-processor by the Support team (the solution sometimes can be expected longer than 48h, depends on machine complexity at first and other factors, like general communication, documentation availability, Gcode examples, 3D models, and etc…)
3.2 Developing post-processor by the Support team (the solution sometimes can be expected longer than 48h, depends on machine complexity at first and other factors, like general communication, documentation availability, Gcode examples, 3D models, and etc…)
Developing and implementation of a new Swiss-Type/Mill-Turn Post-Processor done by SolidCAM Support team
Post-Processor development requirements:
a) Let us know about the exact Machine Brand/Model/Controller model
b) Programming manual
c) GCode examples that run on the machine (with a possible drawing of a part)
d) 3D model data of the machine (if Machine Simulation module is equipped)
e) Pictures of the machine (controller, tool holders, machining data,... - ask for details)
Example images are shown in the following:
Machine Brand_2.jpgIMG_8694.JPG
IMG_8699.jpgIMG_8709.jpg
01_Machine_data2.jpg
Based on mentioned input data, the Post-Processor will be prepared by Post-Processor Development Team up to a level ready for on-site post-processor verification.
On-site post-processor verification and finalization is a must!