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We have an existing SolidCAM 2.5D Pro milling customer, who was already experiencing the outstanding technical support we provide to our customers.
He began to look at our Swiss option back in May 2020, but made the unfortunate decision to go with Esprit for his Swiss solution.
After spending a lot of money (deposit) with Esprit, and spending several months with them trying to get post processors and his people trained, he took another look at SolidCAM Swiss.
He had several concerns, one of which was that he had already lost weeks by sending his programmer to Esprit's training classes, only for him to return with no more knowledge or understanding for Swiss than before he went.
With Greg Payton's knowledge of his Swiss machines and on-site prove out, this gave him the assurance he needed, that things would certainly be different with SolidCAM and that he would be in capable hands.
A few other factors, that were critical to sealing the deal, and that were concentrated on during the demo, were the Cimco editor, a dedicated post processor team, the integrated solution we provide, the power of SolidCAM software for programming and simulating his machines, and of course the continued unmatched technical support that he was accustomed to receiving from SolidCAM's support team.
A quote from the customer during the process was "Thank you Greg and Daneen for investing your valuable time in our meeting. It was very helpful. As my experience in SolidCAM increases, and with some exposure to Esprit, I have grown increasingly impressed with SolidCAM and reiterate that your support team is top notch".
I'm happy to report, that this customer is now replacing Esprit with SolidCAM Swiss and we closed the deal today!
Once we get him up and running, he has already agreed to be a valuable Swiss reference for us!!
Daneen Leonard
SolidCAM US
He began to look at our Swiss option back in May 2020, but made the unfortunate decision to go with Esprit for his Swiss solution.
After spending a lot of money (deposit) with Esprit, and spending several months with them trying to get post processors and his people trained, he took another look at SolidCAM Swiss.
He had several concerns, one of which was that he had already lost weeks by sending his programmer to Esprit's training classes, only for him to return with no more knowledge or understanding for Swiss than before he went.
With Greg Payton's knowledge of his Swiss machines and on-site prove out, this gave him the assurance he needed, that things would certainly be different with SolidCAM and that he would be in capable hands.
A few other factors, that were critical to sealing the deal, and that were concentrated on during the demo, were the Cimco editor, a dedicated post processor team, the integrated solution we provide, the power of SolidCAM software for programming and simulating his machines, and of course the continued unmatched technical support that he was accustomed to receiving from SolidCAM's support team.
A quote from the customer during the process was "Thank you Greg and Daneen for investing your valuable time in our meeting. It was very helpful. As my experience in SolidCAM increases, and with some exposure to Esprit, I have grown increasingly impressed with SolidCAM and reiterate that your support team is top notch".
I'm happy to report, that this customer is now replacing Esprit with SolidCAM Swiss and we closed the deal today!
Once we get him up and running, he has already agreed to be a valuable Swiss reference for us!!
Daneen Leonard
SolidCAM US
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